Customer specialist for Onboarding and Support for Sweden's most modern parking company is sought.
Parkit was founded in Stockholm in 2020 with the goal of making it easier for landowners and associations to manage their parking lots. Over the past 15 years, technology has developed, engaged and changed the world around us, but the management of parking spaces has stood still. Therefore, we have created a complete end-to-end solution to make parking simple, safe and above all as smooth as possible.
Would you like to join our team?
We are seeking a highly motivated and versatile Customer Specialist for Onboarding and Support to join our dynamic team. In this role, you will play a crucial part in ensuring a seamless experience for our customers as they come on board, transition from legacy systems and fully utilize our SaaS platform. As well as handling questions and support received via our telephone switchboard and website.
About the roles
Client Onboarding:
Collaborate with the sales department to understand client needs and requirements.
Lead the onboarding process for new clients, setting up and guiding them through account setup and configuration.
Conduct product demonstrations and training sessions to familiarize clients with our platform's features and functionality.
Customize the onboarding process to meet each client's specific needs.
Migration and Transition:
Work closely with existing customers to facilitate the transition from legacy systems to our SaaS platform.
Develop migration plans and coordinate data transfer and integration processes.
Provide ongoing support to customers during the transition period to ensure a smooth transition to our platform.
Client Support:
Serve as the primary point of contact for customer inquiries, concerns, and technical issues.
Provide timely and effective support via email, phone, and chat.
Troubleshoot and resolve customer issues through collaboration with technical teams as needed.
Maintain a comprehensive knowledge base to help customers find solutions independently.
Product expertise:
Stay up-to-date with the latest developments and updates to our SaaS platform.
Become an expert on our product's features, capabilities, and best practices.
Share insights and recommendations with customers to help them maximize the value of our platform.
Documentation and Training:
Create user-friendly documentation, guides and tutorials to help customers use our platform effectively.
Develop training materials and conduct training sessions for customers and internal teams as needed.
Qualifications
Bachelor's degree in a relevant field or equivalent work experience is a plus.
Proven experience in client onboarding, customer support, or a related role.
Strong communication and collaboration skills, with the ability to build trust and provide excellent customer service.
Technical competence and ability to quickly learn and understand complex software systems.
Problem solving and troubleshooting skills.
Excellent organizational skills and attention to detail.
Adaptability and ability to thrive in a rapidly evolving environment.
Grow with Parkit
We offer you a challenging and exciting role in a fast-growing company. You will work in a modern work environment with high technical competence and dedicated colleagues. We offer competitive salary and benefits, as well as opportunities for career development within the company. With us you also get:
- Competitive remuneration and benefits.
- Opportunity to work with a dynamic and innovative team.
- Collaborative and inclusive corporate culture.
- Career opportunities and development in a rapidly growing industry.
If you feel you have the right qualifications and are ready for an exciting new challenge, send in your application today!